Compare / 3CX
Both are phone systems sold through partners. Hail.You is multi-tenant by design and licenses each customer on its own; 3CX licenses each system by its number of simultaneous calls.
Last checked 2026-11-11. Sources are listed at the end of the page.
Checked against 3CX's own public documentation on 2026-11-11.
Minute caps on international, premium and satellite calls for every extension. Loosening any fraud control needs a password and a fresh two-factor code, and the provider sets ceilings a customer's own admin can't exceed. 3CX documents allowed-country lists and IP blacklists; we found none of these three. [19, 20, 4]
Emergency calls are never held back by a licence limit, the emergency caller ID is checked against numbers the customer actually holds, and softphone users are warned before they rely on 000. 3CX's location-aware emergency calling is for the United States, and we found no Australian guidance. [21, 22]
Every customer is its own tenant, with its own numbering, limits, branding and domain, isolated at five layers. 3CX's multi-company mode shares one extension range and one call capacity between companies, and 3CX positions it for small customers. [3, 4]
Sell it under your brand: your name, logo, colours, portal domain and email sender. We found no 3CX white-label programme; its apps and console carry the 3CX brand. [4, 5]
The hosted platform runs on a redundant database, an SBC pair and several call engines. 3CX failover is an AI edition feature and isn't available on Hosted by 3CX. [8]
Each customer gets its own per-seat or per-simultaneous-call plan. 3CX licenses each system by simultaneous calls, gates features such as its API, Teams and video by edition and size, and sets a maximum extension count for each licence size. [1, 2, 7, 9, 18]
Facts about Hail.You, not a comparison with 3CX.
| Feature | Hail.You | 3CX (V20 Update 10) |
|---|---|---|
| Licence limit per customer Only Hail.You Each customer's simultaneous-call limit is enforced on its own calls. | Yes | No In multi-company mode, simultaneous calls apply across all the companies. [4] |
| White label Only Hail.You Partner brand, domain and email sender on the customer's console. | YesWith the white-label licence | No No official rebranding programme found [4, 5] |
| Per-seat licensing option Only Hail.You License a customer per extension instead of per call path. | YesPer seat or per simultaneous call | No Licensed per system by simultaneous calls, with a maximum extension count per size [1, 2] |
| Multi-tenant hosting Many customers on one platform, each kept separate. | YesFive isolation layers | Partly Multi-company mode with shared numbering and call capacity [3, 4] |
| Fraud limits a customer's admin can't lift Minute caps by destination class per extension, a fresh two-factor code to loosen any control, and provider ceilings. | Yes | Partly Allowed-country list and IP blacklists; none of the three found [19, 20] |
| Australian 000 Never held back by a licence limit, a checked emergency caller ID, and a warning for softphone users. | Yes | Partly Emergency routes with alternates; location-aware emergency calling is US only; no Australian guidance found [21, 22] |
| Failover The platform keeps running when a database or SBC node fails. | YesIn the hosted platform | Partly AI edition only, and not on Hosted by 3CX [8] |
| Call transcription and summaries For recordings and voicemail. | Yes | Yes [10, 12] |
| Visual call-flow designer Design, test and publish call routing visually. | YesWith versions and a tester | Yes Not in the Basic edition [15] |
| Queues, IVR, ring groups and schedules The core of a call centre or reception desk. | Yes | Yes Queues on PRO and above [6, 16] |
| Call recording With retention, legal hold and an audited playback trail. | Yes | Yes PRO and above [6] |
| Desk phone provisioning Configure phones from the console, with zero-touch. | YesYealink, Snom and Grandstream | Yes [17] |
| Web softphone Calls in the browser, with no install. | Yes | Yes [11] |
| Audio conferencing Conference rooms for internal and outside callers. | Yes | Yes [13, 14] |
Every statement about 3CX above comes from these public pages, checked 2026-11-11. Products change: if something here is out of date, tell us and we'll correct it.