Two ways to license
Per seat: one seat is one extension, with no call cap. Per simultaneous call: unlimited extensions, priced by how many outside calls run at once. Pick per customer.
Partner programme
A partner programme that doesn't change the deal under you
Many resellers have built a business on a phone platform, only to see the vendor change the partner rules and take the decision out of their hands. Hail.You is built to be sold through partners, and our commitments to partners are written down here.
Our commitments to partners
- We never invoice your customers. You get one wholesale invoice a month, one line per customer. You bill your customer, at your price.
- Price changes come with notice. A list price change applies at each customer's next renewal, after at least 30 days' notice. Partner wholesale prices are held for To be confirmed: how long partner wholesale prices are held, and the notice period for any change.
- No minimum seats and no minimum spend on a plan. Start a customer with one extension if that's what they need. Partner minimum: To be confirmed: minimum commitment for a new partner, if any.
- The more you sell, the less you pay. Volume tiers apply to the whole month's wholesale across all your customers. Margin structure: To be confirmed: partner margin or discount structure.
- Your customers stay yours. To be confirmed: whether Hail.You ever sells directly to a partner's customers, and how a customer who approaches us directly is handled
- Emergency calls are never held hostage. Even on an unpaid account, 000 always works.
How the money works
No call charges
Customers bring their own SIP carrier and pay it directly. We never rate, mark up or invoice a call, so there's no call bill to explain.
Allowances you can see
Recording storage and platform SMS are monthly plan allowances, raised by add-ons. Admins are warned at 80% and 100%, and calls are never cut off.
Paid by Stripe
Card or direct debit, collected automatically. Invoices are in AUD with GST.
What you get as a partner
- A partner portal with your customers, invoices, statement and CSV export
- Your brand on your customers' console, with email sent from your own verified domain (white label)
- Your own partner staff accounts, with multi-factor sign-in required for partner admins
- A partner audit log of everything done in your account
- The option to share your own SIP trunk and number pool across your customers
- Controls to limit an unpaid customer to two calls and freeze licence changes, without touching 000
- Support: To be confirmed: partner support hours and response times
Why partners ask us about this
These are public, dated facts about changes 3CX made to its partner programme. Each links to its source.
- 19 July 2022: 3CX stopped selling new perpetual licences. 3CX blog: Pricing and hosting updates (checked 2026-11-11)
- 26 July 2023: 3CX ended maintenance renewals for perpetual licences; licences are now annual subscriptions. 3CX blog: End of maintenance renewals (checked 2026-11-11)
- 5 December 2024: 3CX announced that free support for 4-simultaneous-call installs would end. 3CX blog: Multi-tenant licence discount (checked 2026-11-11)
- 4 February 2025: 3CX's 2025 strategy said it "can't sustain the subsidy of small partners and customers". Bronze partner support stopped being free, and 4-call licence sales stopped counting towards partner status. 3CX blog: 2025 strategy (checked 2026-11-11)
- 11 November 2025: 3CX set a maximum number of extensions for each licence size, and suggested that systems over it upgrade or move to a different phone system. 3CX blog: Max extension policy (checked 2026-11-11)
- 18 December 2025: 3CX said it would begin scaling back its free SMB edition. 3CX blog: Basic edition pricing (checked 2026-11-11)
- 27 August 2026: 3CX relaunched its Academy and removed all previous partner certificates. 3CX blog: New 3CX Academy (checked 2026-11-11)
- Current: 3CX publishes its full price list with an online cart and sells Hosted by 3CX directly, so customers can buy without a partner. 3CX: Pricing (checked 2026-11-11)