Queues
Live queue panel, wallboard, agent log-in and log-out, and callbacks.
Platform
Everything a business phone system needs, for every customer you serve
Hail.You runs every customer on one multi-tenant platform built on Asterisk, with each customer isolated from the others. You manage them all from one console.
Call handling
Ring groups and IVR menus
Route callers by menu choice, ring strategy and fallback.
Visual call-flow designer
Draw a flow, test it, publish it, and roll back to an earlier version.
Time routing and holidays
Office hours, holiday closures, and a tool to test what happens at any time.
Transfers, parking and pickup
Blind and attended transfer, parking per customer, group and directed pickup.
Forwarding and follow-me
Forward on busy or no answer, follow-me, do not disturb and hot desking.
Conferencing
Conference rooms for internal and outside callers.
Paging and intercom
Paging groups for one-way announcements.
Call screening
Screening rules, plus a boss/secretary arrangement.
Music on hold
An audio library with default tracks, or upload your own.
Supervision and insight
Listen, whisper and barge
Supervisors monitor a live call, coach the agent privately, or join in.
Live calls
See every call in progress, and transfer, park, record or hang up from the console.
Call history
Searchable call records with export, notes and call quality for each call.
Call quality
MOS, jitter and packet loss measured on every call, visible to the customer.
Recording
Recording with transcripts, summaries, legal hold and a retention period the customer sets.
Voicemail
Voicemail to one or more email addresses, transcription and group mailboxes.
Phones and apps
Web softphone
Make and take calls in the browser, with no install.
Desk phone provisioning
Yealink, Snom and Grandstream models are provisioned from the console, with programmable and BLF keys.
Zero-touch provisioning
Built-in links to the Yealink, Snom and Grandstream redirection services: once your vendor account is connected, a phone configures itself on first boot.
Site connector
An optional on-site agent for networks where phones can't reach the cloud cleanly.
Carriers and integrations
Bring your own SIP trunk
Any SIP carrier, by registration or IP, with several trunks per customer and inbound and outbound rules.
Carrier bill estimate
Optionally load your carrier's rates to estimate what calls cost. It's a reference only; we never bill calls.
Webhooks and screen-pop
Send call events to your systems and open a CRM record when a call arrives.
SMS
Two-way SMS with opt-out keywords and sender IDs.
Built to stay up
- A three-node PostgreSQL cluster with automatic failover
- Redis with three Sentinels
- A redundant SBC pair on a floating address
- Several call engines, with live drain and customer moves for maintenance
- Distributed object storage for recordings and prompts
- Continuous synthetic call probes and alerting